What happens when a complaint is made

All complaints are initially handled by the Preliminary Proceedings Committee (PPC). It is the role of the Preliminary Proceedings Committee to investigate a complaint, decide whether it warrants further action and provide recommendations to the Medical Council.

Step 1 - Investigation

Step 2 - Inquiry Hearing

or the Preliminary Proceedings Committee finds that:

• No further action is necessary 
• The complaint needs to be referred to another body or authority 
• The doctor should be referred to the Council's performance procedures and activities for an assessment of their knowledge and skill.
• Mediation if deemed appropriate could resolve the complaint and restore the doctor/patient relationship.

The Complaints Process at a Glance

Please note : Council approves each decision made during the complaints process.

Additional Information

• Glossary of Terms
• How to Make a Complaint About a Doctor
• Important notice on complaints amounting to poor professional performance
• Guidance on Sanctions Imposed by the Medical Council.pdf