Making a complaint about a doctor

What type of doctors can complaints be made against?

The Medical Council can consider a complaint about any doctor registered in Ireland. This includes doctors working in all branches of medicine, including hospital and general practice. The Medical Council can only look into complaints where a doctor’s fitness to practise is called into question.

The Medical Council can only review complaints on the following grounds:

  • Professional Misconduct
  • Poor Professional Performance (this can only be considered for events which took place on or after 3 July 2008)
  • relevant medical disability
  • A failure to comply with one or more condition(s) attached to a doctor's registration
  • A failure to comply with an undertaking given to the Medical Council or to take any action specified in a consent given in the context of a previous inquiry
  • Contravention (infringement) of the Medical Practitioners Act 2007
  • A conviction in the State for an offence triable on indictment or if convicted outside the State, for an offence that would be triable on indictment in the Irish courts.

Does a doctor still need to be registered when a complaint is made against them?

In order for a complaint to be considered by the Preliminary Proceedings Committee (PPC) a doctor must hold current registration with the Medical Council.

What does my case officer do?

The case officer is your point of contact throughout the complaints process. The case officer informs you of the progress of your complaint and if they require any additional documentation or information. The case officer will also inform you of decisions made about the complaint and the outcome.

Case officers are trained investigators and are trained in the areas of regulatory law, fair procedures, investigative and interviewing techniques. The role of the case officer is neutral and independent and they have no part of the PPC’s decision making process.

Additional Information