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Five Medical Council case officers complete year long programme

Ceremony held for first ever graduates of Certified Investigator Training Programme with the Chartered Institute of Arbitrators


March 4th 2013 - A ceremony for the first ever graduates of the Certified Investigator Training Programme with the Chartered Institute of Arbitrators has been held at the Dublin Dispute Resolution Centre.  The five Medical Council case officers completed a yearlong training programme to support the Council’s work in investigating complaints against doctors.   Four solicitors/ barristers worked alongside the case officers for the year to support the completion of their training and all nine will receive a diploma to mark their completion of the programme.
 
Training was accredited by the Chartered Institute of Arbitrators and provided by 2Collaborate, McDowell Purcell Solicitors, La Touche Training, the Rape Crisis Centre and Mental Health Reform.  To support the case officers in their work, the programme covered areas such as regulatory law, fair procedures, investigative and interviewing techniques, including the interviewing of vulnerable witnesses, and medical ethics.
 
Speaking today, CEO of the Medical Council, Ms Caroline Spillane said: “The diligence and rigour displayed by our case officers in the completion of this programme will benefit both patients and doctors.  As an organisation, we need to ensure that all complaints are thoroughly investigated and sensitively handled, and the case officers act as a liaison with complainants and doctors to present the facts before a decision is made about a complaint.”
 
The Medical Council received approximately 420 complaints in 2012, an increase of 40 compared with 2011.  Complaints are investigated by case officers under the direction of the Council’s Preliminary Proceedings Committee before being adjudicated on by that Committee.  Based on the information before it, this Committee then makes a decision as to whether or not a case should proceed to a Fitness to Practise inquiry.

Ends.
 
 
Notes to Editors
 

  1. The Medical Council regulates medical doctors in the Republic of Ireland. The Council's purpose is to protect the public by promoting and better ensuring high standards of professional conduct and professional education, training and competence among doctors.
  2. Information on the complaints process can be found at: http://www.medicalcouncil.ie/Public-Information/Making-a-Complaint-/What-happens-when-a-complaint-is-made-/What-happens-when-a-complaint-is-made.html
  3. Preliminary Proceedings Committee Procedures Document <http://www.medicalcouncil.ie/Public-Information/Making-a-Complaint-/PPC-Procedures-document.pdf>