Customer Charter

Our Role

The Medical Council (the ‘Council’) regulates medical doctors in the Republic of Ireland. The Council's purpose is to protect the public by promoting and better ensuring high standards of professional conduct and professional education, training and competence among doctors.

The Medical Council's key responsibilities include:

  • Maintaining the "Register of Medical Practitioners".
  • Ensuring the highest standards of medical training and education in the Republic of Ireland.
  • Promoting good medical practice and overseeing doctors' continuing professional development.
  • Investigating complaints made against medical doctors.

Our Commitment to You – The Public

  • We will provide you with a high quality customer service in an efficient and courteous manner.
  • We will provide you with clear and easily understandable information about our processes and answer any questions you may have.

Our Commitment to You – Medical Practitioners

  • We will assist and advise first time registrants through each step of the registration process
  • We will provide assistance to anyone requiring additional support and answer any queries that any Medical Practitioner may have about their registration or retention on the register.
  • You can contact the Registration Team by phone or in person from 10.00am until 12.30pm and 2.00pm until 4.00pm Monday to Friday, by email and via our website.
  • We will provide information and explain the process to any practitioner against whom a complaint has been made, and keep them informed throughout the various stages of the process.
  • We will inform registered Medical Practitioners of any legislative changes to the Medical Practitioners Act 2007 and any other legislation which may be relevant to their registration or practice.
  • We will assist those registrants supported by the Health and Monitoring Committees or undergoing performance assessments.
  • This Customer Charter is in addition to the Charter of Expectations for a High Quality Registration Function which was published in 2014 and is available on the Medical Council website.

Communication with You

If you contact us in writing we will try to ensure that:

  • all correspondence received will be dealt with in a timely and efficient manner
  • all correspondence issued will be in clear language that is understandable and concise
  • staff will furnish their name and contact details on all correspondence where appropriate

If you contact us by telephone we will try to ensure that:

  • your call is answered as promptly as possible
  • we give you our name and our area of work when we answer your call
  • we are courteous and helpful to you at all times
  • your query is answered in full, and if we cannot do so immediately, we will take your details and call you back as soon as possible
  • we respond to all voicemail messages promptly

If you seek information online or in print we will try to ensure that:

  • all information on our website and social media channels is up to date and accurate at all times
  • printed information, leaflets and reports are accurate, up to date and accessible at the time of printing

Access

The Medical Council has an Access Officer to assist members of the public with disabilities to access our services, building and information. Email access@mcirl.ie or telephone +353 1 4983100.

Freedom of Information

The Medical Council is compliant with Freedom of Information legislation. You can make a Freedom of Information request to the Medical Council by contacting the Freedom of Information Officer. Email foi@mcirl.ie or telephone +353 1 4983100.


Data Protection

The Medical Council is compliant with Data Protection legislation. You can ask for a copy of any records relating to you that are held by the Medical Council by contacting the Data Protection Officer. Email dp@mcirl.ie or telephone +353 1 4983100.


Feedback

If you are unhappy with any aspect of our service, please inform us and we will try to rectify the problem. We have formal complaints procedures in place to deal with any issues which may arise.


This Customer Charter was prepared in January 2018 and will be reviewed in line with the Medical Council Statement of Strategy 2019-2023. This document is not legally binding.